We have been working with the manufacturers that own the Dr Pen rights for many years. We only ever supply their official Dr. Pen™ products. If you would like to chat to us about the products we supply, we would be happy to provide certification of our genuine Dr Pen products.

You can also use the Dr Pen verification seal on every system we sell to ensure your product is genuine.

All your orders are shipped from our UK based warehouse. Any queries you have are answered by our team based in the UK, our opening hours are 9am-5pm Monday to Friday. You can find out more about shipping options here

We offer a 30 day money back guarantee on all purchases, providing they are unopened and unused. Any returns within the 30 day period must be sent in their original packaging, along with any included accessories. Due to the health and safety concerns of all of our products, change of mind returns must be unopened with the seals intact. A return is sent back to us at your cost.

You can find more here www.drpenworldwide.com/returns-exchange

We dispatch orders Monday – Friday our postage cut off for the day is 2PM, if your order is placed after 2PM on a weekday it will be dispatched on the next working day. Any orders placed after 2PM on a Friday will not be dispatched until the following Monday. We dispatch all UK orders with free 1st class Royal Mail postage, this usually takes 1-2 working days. Please contact us if you believe you should have received your order by now and we will look into this for you. 

We ship to the United Kingdom and worldwide. International orders are charged as an extra fee of £14.95 this usually includes tracking. For international shipping enquiry’s please get in touch here.

You should receive an email with your tracking code when your order is dispatched. If your not sure or need help with tracking contact us at info@drpenworldwide.com

Yes within the UK only, we offer a next day guaranteed service if your order is placed Monday-Friday before 2PM. This service can be added at the check out.

If you are placing a delivery on a Friday please be sure to select Saturday special delivery to ensure your order arrives the next day.

The warranty covers a 12 month period from the date of purchase. This warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Dr. Pen UK will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

The warranty will not cover any problem caused by conditions, malfunctions or damage that have not resulted from defects in material or workmanship. This also includes any damage caused by water or any liquids and any attempts made to alter the product or if it has been dropped or broken. 

Here at Dr Pen Worldwide we are able to offer you many different payment methods. You can pay via credit or debit card, paypal, apple pay, google pay and we now offer clear pay and Klarna payments.

Microneedling is a cosmetic non invasive procedure to approve the appearance of your skin. People turn to microneedling (sometimes also referred to as collagen induction therapy or nanoneedling) for many different types of reasons. Some of the reasons are to improve the appearance of fine lines and wrinkles, even out skin tone, rid themselves of dark eye circles, reduce scaring etc. There are so many different skin concerns that can be treated. This is why the use of Dr Pen in microneedling procedures in a salon or at home is becoming more and more popular

All of our Dr. Pen devices are excellent for both microneedling and nano-needling, but there are some key differences between the models.

Be sure to read the product descriptions carefully to understand what sets each model apart. For instance some devices are equipped with an LED display screen, some are touch screen. While the Hydra Pen 6 is the only model with a built-in capsule inside the cartridge. These features—and others—might influence which model is the best fit for your needs.

Here are a few questions to consider when choosing the right Dr. Pen model:

• Do I need cordless or wireless functionality?

• Do I want the ability to adjust the needle depth?

• What size areas will I be treating?

Each product description will help guide you in choosing the right model for your specific requirements.

For a detailed comparison of all Dr. Pen™ devices, check out our guide here: Dr. Pen Comparison Guide.

You can use any of our pens for BB Glow treatments. However, we only recommend using the nano-needle cartridges for this treatment. The depth level should only be set to 0.25mm. 

You can contact us for support via our email info@drpenworldwide.com

We will do our very best to respond to you as quickly as possible. Our office hours are Monday-Friday 9AM-5PM

You may also find our advice and guidance page helpful.

Microneedling is a highly effective treatment that can be safely performed every 3 to 6 weeks, depending on your individual skin needs and goals. This allows your skin to heal and regenerate between sessions, promoting collagen production and improving skin texture.

On the other hand, nano-needling (using a nano cartridge) is a gentler, less invasive treatment designed primarily for skin texture improvement and hydration. Unlike microneedling, nano-needling can be performed once a week, making it a great option for those looking for a more frequent, lighter treatment to maintain healthy, glowing skin.

Derma stamps and rollers are simpler, manual tools compared to the more advanced, electrically powered Dr. Pen devices. Unlike Dr. Pen devices, which feature adjustable needle depth and speed settings due to their motorized design, derma stamps and rollers are hand-operated, meaning you have less control over the treatment. This makes them less precise, especially in smaller or harder-to-reach areas.

While derma rollers may not offer the same level of customization or efficiency, they can still be a great option for beginners or anyone looking for a more affordable solution. They provide a more basic introduction to microneedling, but for more advanced results, especially with targeted treatments, Dr. Pen devices are the superior choice.